in celebration of my anniversary at work, exactly three years today, i am sharing with you ten things that i learned from it:
- you can make friends in your workplace.
i’ve read a lot of articles about why the office is not an ideal place to meet friends. the primary reason being is that your colleagues are ultimately in competition with you. true that. but this doesn’t mean to say that you can never find true friends in your work place. in fact, i have made a handful of friends in my current job. these are people whom i am willing to spend time with beyond the normal duty of after work happy hours and people i would have in my facebook because i don’t care if they get privy to my personal life. these are people whom i trust and whom i will never betray even if the job calls for it.
- learn to negotiate.
in the culture where i grew up, negotiating with your boss is a no-no. employees wait for promotion and salary increase. fortunately here in the US, we exercise freely the right to negotiate. when i was offered the position in NY, i made sure that it was worth it. when i thought that i had too much on my plate and yet did not get overtime pay (because i was salaried), i wrote to my supervisor and asked either for extra compensation or for additional staff members. when my filipino friend who also works in NY learned about what i did, he was surprised but at the same time proud of me. no one will look after yourself but you so you gotta know your self-worth and learn the art of negotiation.
- it’s hard being the boss.
everyone dreams of becoming a boss for the prestige, power and money if anything. but being the boss also meant added weight to your shoulders because you become responsible for your people. not only would you have to ensure that their demands and needs are met; being a good manager also entails owning up to your staff’s mistakes and blunders. i had the experience of having 7 people report to me and while i enjoyed being the superior (mind you, i was a cool boss), it was also stressful in a way with all of them depending on my decision and with me making sure that they were doing their work properly.
- be a role model.
i am a firm believer of leadership by example. i made sure that i was effective in my post especially in the presence of my team members. i was prompt, efficient and highly productive of my time. i was kind and considerate but was also strict when needed. i acknowledged their work from the simplest of things that they had to perform everyday to the big things they went out of their way to do for the job. these were some of the values and attitudes that i instilled, or hope to have instilled on them.
- sometimes, small companies are better than the big corporations.
about 8 months after i started, the small ESL company that hired me merged with a large and well-known corporation. we grew from 7 schools to 24 schools in the US alone. while this was certainly plus factor in my resume, the disadvantages were far greater. for one, we now have to deal with bureaucracy. everything needs to get the approval of the proper department while as we only had to deal with one boss before. it’s also a misconception that working for a high-profile corporation meant a fat pay cheque. in fact, i even got more significant increase(s) before the merger. i got a 10% increase after 3 months; another 18% when i was promoted; and then 36% as a result of the negotiation i referred as above when i moved to NY, all in a span of one year. after the merger, i only got 3% increase and that was even after all the hard work i put in the previous year. 3% was the maximum raise the company could give. in addition, we have to struggle against politicking, or at least i did when i was in NY. for big corporation, it’s all about titles and ranks. and i hated it. there was a feeling of close camaraderie when working for a small corporation and apparently with big establishments, such intimacy is lost with the inclusion of hundreds of people.
- people come and go.
as a result of the said merger, many people had left our schools and offices. and sadly, they were the good ones. my boss-mentor-friend delphine decided to migrate to sweden for love (her exact words). my favorite school director accepted an offer from a rival school and now she’s become the VP. it’s understandable that people would leave for career and personal growth because ultimately we all work to evolve and progress. but it’s a different story altogether when people leave because they are unhappy with their working environment and sadly, this was the case for many of them. they simply couldn’t adjust to the ill effects of the merger as listed above. my friend at work once told me that she got nauseous in the mornings every time she thought about the monotony of her job. a few months later, she resigned. to be honest, this was how i felt too before i left our NY office. now, i feel so much better working at home in a different role.
- learn to delegate.
when i first hired an assistant, i was reluctant to give her big tasks for fear that she may not be able to do them as i pleased so i relegated her menial tasks. until i remembered richard carlson’s advice as written in ‘don’t sweat the small stuff at work’. he said that we must learn to delegate tasks and so i did. over time, i continued to increase the responsibilities of my staff in order to motivate and challenge them. by delegating additional tasks to them, i was not only able to manage all our time effectively but in a way, i was also able to provide them the opportunity to grow in their role and to develop their competence. i am very proud how i had mentored aki and lula in their roles. they were my source of pride – lula with how she transitioned from being my assistant to student services coordinator at school and aki with how she developed her confidence and skills.
- sell yourself.
modesty is a virtue but it doesn’t get you anywhere in a dog-eat-dog environment such as the work place. admittedly, this is a lesson that i need to practice. being an asian, i too believed that the ’superior man is modest in his speech, but exceeds in his actions’ as so wisely put by confucius. but he never worked overseas so he wouldn’t know that this dictum can work against his asian fellows in other parts of the world. humility does not sit well in a capitalist society as america. employers would not invest their time and money if you do not know how to market yourself. when i had my performance appraisal last year, i gave myself 4 (meets and exceeds some expectations) out of 5 (outstanding) even though i knew it my heart i deserved a 5. my asian upbringing got the best of me. when my boss reviewed my self-assessment, he was surprised to see that i sold myself short and told me point-blank to stop being modest.
- personalize your emails.
80% of my job is done through email but i have made plenty of friends from our agents overseas just by our correspondence online. i would sometimes tell them something about the weather, or the place i am in, or something about myself. for my japanese agents, i would tell them anecdotes of when i was a student in japan. they even thought i was a vivacious brazilian girl as my emails always seemed to be full of life. a ‘dear’ or a ‘hi’ in the salutation, even in a business letter, can make a whole lot difference in how a person reads an email. trust me on this one. i’ve received too many emails in this lifetime to distinguish the friendly emails from the ‘cold’ ones.
- punch out
this was actually something i learned in one of the episodes of ugly betty and that i applied in my life. there was a point in my career when i continually checked my emails at home after working 10 hours, and in the weekends because i wanted to keep myself busy. that was when raj was back in manila. when he returned, i started punching out daily. i leave all the worries and stress at work in the office and focus on being a wife when i get home. this is also why i did not set-up my work email in my blackberry so i would not be tempted to check it when i am suppose to spend quality time with raj. there is life, so much of it, after your work shift so know when it begins and when it ends.